State of the Market Report 2020

State of the Market Responses
Over the past six months nearly 2,500  business travel managers, bookers and travellers in EMEA, Asia, the Americas, Australia and New Zealand have taken part in our State of the Market surveys, in order to give us greater insight into our clients’ prevailing sentiments on business travel conditions as countries emerge from the COVID-19 crisis.  

We’ve analysed their responses in conjunction with experts’ opinions on when travel will return, to produce a comprehensive report on the state of business travel around the globe.

Our global report details:
  • Global and regional sentiment on the readiness and confidence to return to travel.
  • Expert analysis on if and when travel will return to pre-COVID levels.
  • The top five areas of focus for travel programmes.
  • What changes travel managers are wanting to make to suppliers, policies and budgets.
  • And much more!

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Our State of the Market snapshots are already providing key insights to the industry on the resumption of travel.

SoM travel results


want travel to resume to help
win new business
SoM travel results


want travel to resume to help manage
existing customer relationships
SoM travel results


want travel to resume to facilitate
conferences and events

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State of the Market Report