FCM PLATFORM
The world’s first
travel management
platform built on an
AI core
The next-evolution business travel booking experience.
TRUSTED BY LEADING GLOBAL COMPANIES
An intelligent ecosystem powering travel programmes
FCM Platform brings booking, approvals, analytics, risk, traveller communications, and duty of care together into one connected, AI-enhanced travel management platform. No fragmented tools, no gaps in the experience, no compromises.
Goodbye fragmented travel tools,
hello seamless experience
Consumer-grade booking
Enterprise-grade power
Search corporate travel smoothly, with Sam ensuring the most policy-compliant and traveller-preference options are displayed first.
Chat with Sam to get your trip started, then easily click through to your OBT or speak to an agent, with your choices already populated. Bookings run smoothly, leakage reduces, and travellers get what they want.
Unified, not uniform
One flexible travel management platform, built to work your way. Proprietary booking, or your chosen tools. Desktop or mobile app. Global and local.
OBT-agnostic approvals,with policy, preferences and relevant content connected: plugging in only what you need. All killer, no filler.
AI-powered travel management
Say hello to Sam: seamlessly connecting your policies, your people, their preferences, and our experts.
More than an assistant, Sam is the intelligence layer that augments our platform, consultants and mobile app, so your businesses’ behaviour continuously informs how we can serve you better.
Turn travel insights into impact
FCM Platform unifies your data sources into a single view, giving you the tools to make confident decisions and guide traveller choices without friction.
Drive business travel compliance, unlock value, and deliver measurable savings.
Take FCM Platform for a spin
Take a look around for yourself in our interactive, self-paced demo. No meetings or phone calls required.
Explore FCM Platform features
Supporting every travel role
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For Travellers
A better booking and changing experience
- Smoother booking process and approval workflows
- Sam digital assistant for support on entire journey
- Mobile app with itinerary management and Sam’s risk alerts
- Centralised payment to reduce travel expense headaches
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For Arrangers
Policy-compliant bookings and changes
- Book and change plans easily, with Sam's help
- Smoother approvals for travel bookings
- Manage travel profiles and loyalty points
- Easy AI- to-human help if you need it
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For Travel Managers
Higher adoption, stronger compliance, less leakage, happier travellers.
- Search travel spend, wellbeing and sustainability metrics with Sam
- View duty of care dashboards and traveller safety alerts
- Communicate directly to travellers with policy information
- Streamline approvals across multiple OBTs and countries
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For Leaders, Procurement & Finance teams
Travel management aligned to wider business goals.
- Searchable data, duty of care dashboards and AI-driven travel insights
- Set spend parameters to control travel expenses
- Invoice management for easier reconciliation and travel budget planning
Influence traveller behaviour with FCM Extension
Your travel programme’s success depends on directing traveller behaviour. FCM Extension, a Chrome Extension and Microsoft Edge Add-On, guides your travellers to the correct booking channels and preferred choices.
Customise FCM Extension’s notifications to your goals:
• Direct them to the right channel to reduce
leakage.
• Promote suppliers to optimise costs.
• Remind your team of safety or sustainability measures.
How FCM builds technology
You speak, we listen
Our technology isn’t just built for you; it’s built with you. FCM Platform evolves through continuous feedback, blending insight from real customers like you, smart automation and AI to tackle travel challenges.
Like this multi-national pharmaceutical company, who built a one-of-a-kind expense management reporting and reconciliation tool with us.
What FCM Platform means for your programme
"We were looking for a travel programme our travellers wanted to use. FCM are providing consumer-grade technology and great customer support to support that plan”
Rebecca Jeffries, Travel & Event Services Manager, Toyota Motor North America
Customer stories
FCM Platform frequently asked questions
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What is the FCM travel management platform?
FCM Platform is a one-of-a-kind corporate travel management platform that has agentic AI at its core.
Constantly evolving for enterprise corporate travel programmes, FCM Platform is designed to simplify and enhance the end-to-end travel experience and managing business travel, including:
- One simple booking process globally, even with multiple online booking tools integrated.
- Policy management and compliance, with negotiated rates displayed at the top of search results, and our intelligence layer Sam understanding your business travel policy to deliver relevant answers.
- Travel spend information per category, route and any time period, and vendor performance tracking through powerful reporting and analytics. Just ask Sam what you want to know!
- Risk management tools and dashboards, including AI-powered alerts.
- Direct communication to travellers through alerts and notifications.
By streamlining travel operations, it empowers businesses to achieve global policy standardisation, improve compliance, and unlock valuable insights through data-driven decision-making. The platform’s scalability ensures consistency across regions, adapting effortlessly to the needs of growing organisations, while its intuitive design supports seamless collaboration between teams.
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Can I integrate FCM with our existing expense management system?
Yes, FCM integrates seamlessly with existing payment and expense management systems such as Concur Expense, Emburse, UATP, Conferma and AirPlus. FCM Platform is designed to work alongside a variety of tools, ensuring smooth data transfer. This integration simplifies expense tracking, enhances data accuracy, and reduces manual effort. With FCM’s scalable and flexible solutions, your current systems can continue to operate efficiently while benefiting from centralised travel data and improved reporting capabilities.
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What support does FCM provide?
FCM ensures that support is always accessible when you need it. Engaging with Sam, our intelligent AI assistant, is effortless and intuitive, but if your query requires human support, transitioning from Sam to a human agent is seamless. You won't need to repeat yourself; the agent can view your previous conversation.
With round-the-clock support available, our travel experts are always on hand to provide timely and personalised assistance. This commitment to continual support guarantees peace of mind for you and your travellers, regardless of time zones or urgent circumstances.
Additionally, your Account Manager can help with wider strategic guidance for corporate travel management, including more efficient ways to manage travel, vendor negotiations, trends in your data, and ways to optimise cost control.
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How does FCM streamline travel approvals and authorisations?
FCM's approval workflows are unique and unlike any others a travel management company can provide. We streamline travel approvals by offering a flexible, multi-level authorisation process directly within FCM Platform - even if the approver and travellers are using different online booking tools and are based in different countries. You can configure custom approval workflows that align with your company’s specific policies, whether they are simple or complex. The system automates approval requests, sending instant notifications to designated approvers via email or the FCM mobile app. The entire process is centralised, providing clear visibility over travel requests and speeding up turnaround times.
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What are the benefits of FCM’s digital travel platform?
By using FCM’s digital travel platform, enterprise organisations can achieve more efficient and transparent business travel management, powered by AI. The platform enables a seamless integration of tools and processes, ensuring that all stakeholders have:
- One place to book business trips including flights, hotels and car rentals.
- Access to accurate, real-time data and detailed reporting for controlling travel costs.
- Workflows that follow company guidelines for business travel and drive policy compliance.
- Agentic AI flows throughout every part of our technology, making employee travel smoother.
- Easy access to our experienced travel consultants for complex itineraries or more personalised assistance.
This fosters better decision-making, reduces time spent on manual tasks, and ensures compliance with company travel policies.
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How does FCM Platform keep travel data secure?
FCM Platform is compliant with data security regulations around the world. With our agentic AI Sam, all data is stored securely in FCM’s private environment, and never used to train public or customer-shared AI models.