State of the Market Report 2020

State of the market report infographic
Over the past six months nearly 2,500  business travel managers, bookers and travelers in the Americas, EMEA, Asia, Australia and New Zealand have taken part in our State of the Market surveys, in order to give us greater insight into our clients’ prevailing sentiments on business travel conditions as countries emerge from the COVID-19 crisis.  

We’ve analyzed their responses in conjunction with expert opinions on when travel will return, to produce a comprehensive report on the state of business travel around the globe.

Our global report details:
  • Global and regional sentiment on the readiness and confidence to return to travel.
  • Expert analysis on if and when travel will return to pre-COVID levels.
  • The top 5 areas of focus for travel programs.
  • What changes Travel Managers are wanting to make to suppliers, policies and budgets.
  • And much more!

Download the State of the Market Report 2020   Get the Report

Our State of the Market snapshots are already providing key insights to the industry on the resumption of travel.

SoM travel results


want travel to resume to help
win new business
SoM travel results


want travel to resume to help manage
existing customer relationships
SoM travel results


want travel to resume to facilitate
conferences and events

Download the report

State of the Market Report
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