Change is inevitable. Innovation is a choice.

There are plenty of reasons to avoid the “hard stuff” in corporate travel, whether it be due to a lack of time, lack of support, or lack of resources; but the truth is, positive change lies on the other side of the hard stuff. It’s natural to feel overwhelmed, but with the right approach and partnerships focused on innovation, you can lean into this challenge. 

If you're looking for guidance on how to navigate your innovation journey, even if you're just looking for incremental improvements, you're in the right place. We're here to help. Within this page, you’ll find the guidance essential to a challenger mindset, along with stories from travel managers like yourself who embraced a challenge and left a positive mark on their travel program.  

What is a challenger mindset? 

A challenger mindset dares you to take leaps where others may stay firmly on the ground. It prepares you to make the impossible possible and gives you the confidence to decide your travel program’s destiny.
When you become a challenger, you can: 
  • Build a resilient travel program that evolves with industry changes 

  • Empower travelers to feel comfortable with their decision-making 

  • Communicate your travel program’s value with concrete ROI 

  • Encourage transparency with holistic and thorough reporting 

  • Unlock savings and innovation through improved supplier relations 

  • Build trust and prove your travel program is more than a line item on a budget

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Strategies to ace corporate travel innovation 

These are just some of the ways a challenger mindset can influence a positive reset. Discover what’s possible and practical steps to achieving change with our exclusive guide. 

Read more


Watch: Mapping our innovation journey

If travel managers need to change with the times, then so do TMCs. FCM has an unrelenting commitment to supporting our customers as corporate travel evolves. Watch this quick video to see how we’ve grown, and how it directly impacted customers.  

Challengers who work together, innovate together. This is the story of how Dave Weaver, travel manager for engineering and construction company, Bechtel, faced NDC head on and challenged FCM, SAP Concur, and United Airlines to deliver on a first-of-its-kind pilot program. 
With a clear directive toward program improvement, FCM collaborated with Rebecca Jefferies, travel manager for Toyota North America, on each of her objectives to streamline processes and ensure a better traveler experience under a more unified program, “Travel Reimagined.”
We've handled a variety of common and not-so-common bumps in the road, pain points, and unique situations for our customers. Take a look at what's possible with the right partnerships and solution focused mindset.
We came at them with a host of pain points that we wanted them to solve, and they rose to the challenge. Anything that was clunky or manual, we wanted gone. They looked at our current processes and made suggestions on what could be better.

Rebecca Jeffries, Travel & Event Services Manager, Toyota Motor North America 

One of the things I found to be most valuable, as a new travel manager, is that FCM talked to me, they listened to me, they picked up the calls.  FCM are listening to us at the top level, the middle level and the ground level and they’re working with us to facilitate changes.  I’m glad that I get to be a person and not just a number.

Heather Easterbrooks, Corporate Travel & Expense Manager, FM Global 

From the very beginning, we talked through our focuses and implementation plan with FCM. The team were super agile. They knew what was really critical to get this up and running, and what could wait.

Nichola Rimmer, Global Category Manager of JTI Travel & Events 

never stop innovating (we won't)

Let's challenge what's possible. Our team are ready when you are. 

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