Meet The Team
FCM Global Management Team
Our FCM Global Management Team is comprised of dedicated leaders who are passionate about business travel management, travel technology, and delivering a high level of customer service across the globe.
Global Managing Director
With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.
Global Sales Director
As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
Global Account Management Director
Scott has over 16 years in the travel industry and has worked across wholesale, reservations, travel media and adventure travel before moving into the corporate sector. The Global Director of Account Management role will engage with multi-national clients at all levels to deliver corporate travel solutions ensuring high customer satisfaction, growth and retention. The role is pivotal in understanding our customer’s needs and continuously evolving the travel management offering to add value to clients.
Global Marketing Director
Scott has been in the business travel industry for over 4 years and comes from a string of key marketing positions within the Private Healthcare, International Auctioneers and Charity sectors. Scott is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. Scott will be responsible for ensuring the continued growth and consistency of the FCM brand in all markets that we operate.
Global Implementation Director
Shaun’s experience in the travel industry spans more than 15 years, with extensive experience across product, change management and in leadership roles. As Global Implementation Director, he oversees FCM’s strategy, processes, and teams from the moment we onboard a customer through to how we service them operationally. Shaun holds an MBA from Murdoch University in Australia.
Chief Product Officer
Michel Rouse’s extensive 20-year career in the travel technology industry spans diverse roles in research, development, product management, solution design and sales at multi-national technology organisations such as Oracle and Amadeus. Michel has a vast knowledge and understanding of the travel technology industry, and practical experience in planning and delivering modern complex solutions to customers both large and small. He joined FCM in 2017 as Chief Technology Officer, rising to VP Global Customer Solutions in early 2019 and charged with delivering first class solutions to new and existing enterprise level customers. Michel is now Chief Product Officer for the business globally, focussed on delivering innovative customer focussed technology product. During his time at FCM he has played a key role in helping position the TMC as a technology leader in the travel management space.
Flight Centre Travel Group Corporate Executive Team
Global Corporate CEO, Flight Centre Travel Group
Chris Galanty has unrivalled corporate and leisure travel experience gained during his career with Flight Centre Travel Group (FCTG). As Global CEO of Flight Centre’s corporate travel operations, he is responsible for the company’s flagship global travel management division FCM Travel and largest SME specialist business travel provider, Corporate Traveller, plus other specialist FCTG brands. An authoritative voice in the travel industry, Chris has led FCTG’s corporate businesses through the impact of COVID-19 with decisiveness and a determined growth strategy that capitalises on the strength of Flight Centre’s culture.
Charlene brings with her nearly 30 years of experience in the travel industry to her role as President of Flight Centre Travel Group, The Americas. She started her career in travel with Boston-based Garber Travel, before it was acquired by the Flight Centre Travel Group (FCTG). Most recently, she held the position of President of FCTG’s Corporate Brands in the USA, in which she over saw a team of 500 people. In the four years that she led the corporate brands, Charlene achieved double-digit, often record setting growth year over year. She has been recognized by the industry on numerous occasions for her outstanding performance, most recently being named one of GBTA’s WINiT Top 40 Women in Travel.
Managing Director, EMEA
Steve Norris joined Flight Centre as a leisure travel consultant in Uxbridge progressing to store manager over the next three years. In 2005 moved to the UK head office as Head of Land Product, progressing to Group Marketing Director for UK corporate and retail. In 2009, Steve was appointed General Manager Flight Centre UK and in 2011 he was promoted to Corporate MD EMEA responsible for Flight Centre’s business travel divisions. Over the next eight years, under his stewardship, both FCM Travel and Corporate Traveller achieved major growth, winning and retaining significant new customers, to become dominant TMCs in their respective markets. In January 2020, he took over his current role as Managing Director of Flight Centre’s EMEA, with overall responsibility for both the leisure and corporate businesses.
Managing Director, Australia
A key member of FCTG’s global executive leadership team, James has led the Australian operations through the toughest period of the company’s history in response to the COVID-19 pandemic. With 23 years’ experience in the corporate travel industry, James brings leadership skills as well as extensive grass roots experience to the role across multiple brands and geographies. He is a senior leader with a proven track record in delivering consistent results that are backed with industry and employer recognition.
Managing Director, Asia
Bertrand is the Managing Director for the Flight Centre Travel Group in Asia, after being in the role of General Manager for FCM Asia since 2015. Bertrand started his career in the telecom industry in Europe working for Orange and then moved to the aeronautical giant Airbus to lead the sales and marketing department of their IT division. He held multiple global management roles within Amadeus, an IT leader of the travel industry before joining FCM.