Insights

Making sense of airline policies on booking changes and what to do when you have a credit can be a challenge, so we've put together a guide to help answer some of your questions. Everything from what is a travel credit to how to get the best value from your travel credit.

There has been a call recently from certain travel industry bodies to eliminate Hotel RFPs for a year or more. This approach would see 2021 rates mirror those set for 2020, and no new negotiations until the 2022 season. FCM, together with 4th Dimension Consulting provide some perspectives on the topic.

Travel programme leakage is the bane of any travel programme manager the world over. Before COVID-19 hit, businesses were seeing dollars and productivity hour’s march out the door as employees chose to book outside of the travel policy and expense claim back at a later date.

The idea behind NDC is that everyone involved in the business of distributing content – such as airline seats and fares – are all talking the same (technical) language and using the same syntax to exchange messages on shopping and booking components of travel...

We know that a web interface will not always be the way a client wants to access their data. Not all of our customers in the future will want to log into a reporting platform to see their data.

Business travel programme data is not only about your hotel bookings, flight tickets and transfer journeys.

The advantage of having the highest quality clean data is that you have instant access to quick actionable elements of your programme to better shape your travel spend.

There is no point having copious amounts of data if you can’t check it continuously and whenever the need arises.

Today’s business travel programmes deliver huge amounts of data – everything from details of hotel bookings and flights to individual passenger expenses and preferences for food, seats and rooms.