VIP Travel Services

Your FCM consultant begins with a welcome consultation to understand executive traveller preferences, needs, and expectations. This relationship is consistently built over time, with your dedicated consultant acting as a trusted go-to person for every trip.

We always want travellers to arrive at a destination at their best and with minimal stress. Our consultants will cater to each individual's preferences and book with their favourites in mind. Over time, they won't only know the traveller's best hotel room and airport transfers, but will know when they have to factor in additional passengers, events, special occasions and holidays.

Absolutely. We handle frequent flyer management, optimise point accumulation, manage reward handling, and provide regular updates on loyalty status and preferences to ensure maximum value for your travellers. When we book flights, hotels and other travel, we ensure our clients are using their points effectively. 

VIPs are always our priority, and we don't want anyone to worry in the case of a crisis or issue. Your top travellers will receive the same level of elite service no matter the day or time. Our after-hours teams are trained to personally handle the needs of VIP travellers throughout their journey, with access to the same traveller profiles and preferences as their regular travel consultants.

Our consultants can arrange preferred seating, manage special meal requests, and reconfirm all air travel elements 48 hours before departure. We can provide fast-tracked immigration, private aircraft or helicopter charters, and access to exclusive airport lounges.

Our consultants eliminate hassle for VIP travellers by pre-arranging upgrades, amenities, and flexible check-in and check-out times. This ensures your VIPs can get great rest and focus on their job, while we handle all the trip details.

Yes. We'll get your team to their destination in style. FCM delivers more than standard airport transfers with door-to-door limousine or private car services, minibus, valet handling, luxury vehicles, and coordinated companion travel. If there are preferences with drivers or a certain model of car in the fleet, we will keep that on record. 

FCM will take the guesswork out of arrivals with pre-arranged welcomes at key destination touchpoints. We'll also obtain access to exclusive airport and hotel lounges when applicable.

Managing safety and duty of care is central to our VIP service. We use advanced traveller health and safety measures to protect your executives at every step of their journey, providing peace of mind for your organisation. These include dashboards in FCM Platform, travel alerts, proactive support and centralised communication channels. 

Yes. Depending on traveller needs, we can arrange language support through our regional teams. For specific trip requirements, we’ll engage the local operations leader to make sure your people are fully supported.