Travel Update: Coronavirus

Passengers in an airport
FCM is monitoring the current novel coronavirus (COVID-19) outbreak and the impact on business travellers and will continue to keep clients informed during this active situation.

Our Travel Consultants are proactively checking upcoming trips and will update travellers affected. Customers concerned about upcoming trips or looking to cancel or rebook any travel should contact their dedicated Travel Consultant, Account Manager, or 24/7 Emergency Assist. Travellers are advised to download FCM's SAM app to stay updated on all travel disruptions, and customers can use FCM Secure - our online global security tracking and reporting tool - to keep track of health advisories issued by WorldAware and to locate travellers. Find out more about airlines' policies below, and check the government website for the latest information and advice.

FCM Secure    Resources and guides   Airline policies

Supporting your people during COVID-19

Alerts and tracking with FCM Secure

FCM customers can use FCM Secure - our online global security tracking and reporting tool - to keep track of health advisories issued by WorldAware and to locate travellers.

In response to client needs during the current pandemic, we've developed a COVID-19 Dashboard which can be deployed to customers via Secure, and is designed to provide accurate and reliable information about the spread of the virus as well as timely departure and arrival reports to assist travel managers in locating and communicating with their travellers.

FCM SECURE

Happy traveller

Supporting your travellers guide

As COVID-19 dominates domestic and international headlines, open, transparent and timely communication is the key to reducing anxiety amongst business travellers.

Words like pandemic and epidemic can create unnecessary fear, so business managers need to take the lead to reassure travellers that their wellbeing is paramount. From staying connected to revising policies, read our guide to supporting your people during COVID-19. 

READ GUIDE

Resources and guides

Additional information can be found using the links below:

World Health Organization's (WHO)
WorldAware's nCoV Intelligence Alert HUB (for real-time information)

Download WorldAware summary

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