Flight Centre Travel Group releases its full-year FY26 results to the ASX

Comments by Vicki Parris, Managing Director, FCM Travel

“FY26 has reinforced just how quickly the business travel landscape can change. Geopolitical tensions, economic uncertainty and the rapid evolution of AI have all challenged organisations to rethink how they manage travel.

“Yet across Asia, business travel has remained a strategic investment as companies continue to expand and bring increasingly regional workforces together.

"Customer expectations are moving just as quickly. Organisations want more than efficient travel management; they're looking for technology that makes travel easier to manage, backed by trusted advice and people who understand the markets they operate in. For us, that has created a real opportunity to keep raising the bar on what managed travel can deliver,” said Ms Parris.

“There’s plenty to be proud of in how we’ve responded to that opportunity across Asia in FY26. Our Meetings & Events business saw accelerated growth across our emerging markets, with Southeast Asia and Greater China delivering exceptional growth and nearly doubling in scale from FY25. We’re now scaling our capabilities to support its next stage of growth.

“We’ve also made great strides in technology. In Japan, we launched our proprietary domestic booking solution, bringing more local content through a simpler, more seamless booking experience. Together with the continued evolution of Sam and our AI capabilities, we’re giving customers the benefits of globally connected technology while responding to the very different needs of individual markets across Asia.

“We enter FY27 with solid customer retention across Asia and a very strong pipeline of new business and customers coming on board. That gives us real momentum for the year ahead, and there’s a lot to be excited about.

“As our customers grow and expand, we want to grow alongside them – bringing together our people, technology and local expertise to make sure their travel programmes keep pace with where they want to go next.” 

Comments by Chris Galanty, Flight Centre Travel Group Global Corporate CEO

“It was a record year for TTV and revenue, and the productivity work we've been putting in for a number of years is really showing up in the result.

“This is despite headwinds, including the conflict in the Middle East, which affected businesses across Asia, the Middle East, Africa and parts of Europe. We're operating in a world that keeps throwing curveballs, and our teams navigated that really well.

“We also saw some strong new wins in FCM Travel, mostly landing in the second half, and we're onboarding those customers now. The pipeline is very strong, with a lot of RFP activity across our core markets.

“The US is the largest travel market in the world, and we still only hold a small share of it. That tells you how much room we have to keep growing there.

Closer to home, the ANZ Corporate business had its best ever year for both TTV and profit, strengthening its position as the number one player in the local market.

Much of the year's profit growth has come from what Mr Galanty calls “productive operations,” a multi-year effort to modernise the way the business runs.

“We've automated more of the process and given customers the tools to do more themselves when that's what they want.

“What I'm proudest of is that this hasn't come at the expense of service. We hit record SLA, NPS and CSAT scores this year. Productivity and customer experience have moved together, not against each other.

“Our focus is now shifting from productivity to growth. We've done the hard work of transforming the business; now the job is to take this proposition to market and win more customers. We'll be investing more in sales and marketing this year, and next, than we ever have before.

“We're genuinely excited about what AI is doing for us. It's helping us personalise the experience for customers and making our people more productive, and customers are telling us it's leading the industry.

“This was a good year, built on the back of a lot of hard work from our people and a lot of trust from our customers. Now we get to focus on what excites me most, which is growth.”