Flight Centre Travel Group Full Year FY26 Financial Results

Comments by Renos Rologas, FCM Travel General Manager, ANZ

"FY26 has been a genuinely strong year for FCM in the Australia and New Zealand region, with growth in income and profit accelerating across the business, supported by strong customer retention, record new business performance and continued investment in our people, products and services.

"While we're proud of the growth we've achieved, what stands out most is the trust our customers continue to place in us. That is reflected in our 97 per cent customer retention rate and the long-term partnerships we've continued to strengthen throughout the year.

"Our focus remained simple: our people and our customers. That commitment delivered strong outcomes, including improved Great Place to Work results, high employee retention, record new-customer conversion, and consistently strong customer satisfaction.

"Technology and automation have been defining themes of the year. Guided by our philosophy to 'automate the ordinary and deliver the extraordinary', we've introduced new tools and capabilities including enhanced AI chat functionality, improvements to quoting and service processes, the expansion of our AI platform SAM, ongoing NDC deployment and self-service solutions that make travel management easier for customers and our team alike.

"These investments, combined with the strength of our people, have reinforced FCM's position as a trusted partner for organisations navigating an increasingly complex travel environment.

"The team also achieved several significant milestones throughout FY26. FCM was recognised as a finalist in the National Travel Industry Awards. At the same time, the ANZ region continued to lead in several key business metrics globally across the Flight Centre Travel Group.

"Looking ahead, our focus remains on three key themes; we'll continue investing in our people, technology and customer experience, while maintaining the service excellence and customer retention that have been central to our success.

"I'm incredibly proud of what our people have achieved. Their dedication to delivering exceptional outcomes for our customers continues to set FCM apart and positions us strongly for the year ahead.

“I’d also like to express our deep gratitude to our customers who trust us, support us, and work alongside us to allow us to do what we do best.”

Comments by Terence Blokker, CFO FCTG New Zealand

“Flight Centre Travel Group New Zealand delivered 14% TTV growth in FY26, despite geopolitical factors impacting the second half of the year.

“Our FCM New Zealand brand remained steady, securing key account wins and contributing to a strong overall result for our corporate business.

“The brand continues to invest in technology to enhance the customer experience, including the introduction of SAM, FCM’s integrated AI tool, and the launch of NDC content via our FCM online booking platform - giving Kiwi businesses more choice and flexibility across fares.

“In May, FCM New Zealand also took home Corporate Travel Agency of the Year at the national travel industry awards.

"Being recognised once again as a certified Great Place to Work was another highlight of the year. We’re especially proud that the average tenure of our people is now nine years, with more than 40 per cent of our team having been with us for over a decade. We’re also committed to helping our people grow their careers with us, and it’s great to see more than a third of our roles filled came from internal moves, something we call our brightness of future.