Flight Centre Travel Group releases its full-year FY26 results to the ASX

Comments by Chris Galanty, Flight Centre Travel Group Global Corporate CEO

“It was a record year for TTV and revenue, and the productivity work we've been putting in for a number of years is really showing up in the result.

“This is despite headwinds, including the conflict in the Middle East, which affected businesses across Asia, the Middle East, Africa and parts of Europe. We're operating in a world that keeps throwing curveballs, and our teams navigated that really well.

“We also saw some strong new wins in FCM Travel, mostly landing in the second half, and we're onboarding those customers now. The pipeline is very strong, with a lot of RFP activity across our core markets.

“The US is the largest travel market in the world, and we still only hold a small share of it. That tells you how much room we have to keep growing there.

Closer to home, the ANZ Corporate business had its best ever year for both TTV and profit, strengthening its position as the number one player in the local market.

Much of the year's profit growth has come from what Mr Galanty calls “productive operations,” a multi-year effort to modernise the way the business runs.

“We've automated more of the process and given customers the tools to do more themselves when that's what they want.

“What I'm proudest of is that this hasn't come at the expense of service. We hit record SLA, NPS and CSAT scores this year. Productivity and customer experience have moved together, not against each other.

“Our focus is now shifting from productivity to growth. We've done the hard work of transforming the business; now the job is to take this proposition to market and win more customers. We'll be investing more in sales and marketing this year, and next, than we ever have before.

“We're genuinely excited about what AI is doing for us. It's helping us personalise the experience for customers and making our people more productive, and customers are telling us it's leading the industry.

“This was a good year, built on the back of a lot of hard work from our people and a lot of trust from our customers. Now we get to focus on what excites me most, which is growth.”

Comments by Simone Seiler, FCM Meetings & Events Global General Manager

"FY26 has been a standout year for FCM Meetings & Events, with significant profit growth, strong new business performance and continued momentum across our meetings, events and group travel operations."

"This year we achieved record levels of turnover, profit and sales, with the performance led by Australia and India. We’ve also identified opportunities for further growth in the UK, Europe, North America, and Southeast Asia, which we expect will flow through over the new financial year.

"That growth has come from both new customer wins and deeper relationships with existing customers, with several of our largest accounts expanding their engagement across meetings, events and travel — which reflects the value of a more connected approach.

"We're also seeing Meetings & Events play an increasingly important role in Flight Centre Travel Group's corporate ecosystem. As organisations look to consolidate their travel, meetings and events programs, we're becoming the strategic partner that brings those experiences together under one roof.

"Technology has been a major focus this year. We developed and deployed an integrated AI platform to support our event operations and group travel teams in Australia, improving efficiency, consistency and service delivery, and its success has seen it adopted more broadly across our global network.

“We've invested in capability and reach too – the acquisition of Fresh strengthened our offering, while investment in markets such as Malaysia is supporting customer growth and expanding our regional presence.

"Looking ahead, we'll keep investing in our people, technology and creative capabilities. AI and automation will play a bigger role behind the scenes, but our focus remains on helping our teams deliver exceptional experiences and strategic outcomes — bringing the magic to our logic so customers get more value from their meetings and events programs.

"Most importantly, our success comes back to our people. Their expertise, commitment and ability to create meaningful experiences every day has positioned FCM Meetings & Events for another exciting year ahead. And we're deeply grateful to the customers who continue to put their trust in us, and who allow us to turn their experiences into outcomes."