How AI is making your travel manager better for you
Corporate travel is entering a new era of innovation, and FCM Travel is leading the charge. By launching an AI Centre of Excellence, we’re exploring how artificial intelligence (AI) can shake things up for travel managers in some super exciting ways. With AI added to the tech stack, we’re talking business travel technology that saves managers time, boosts service for travellers, and even helps preserve one-of-a-kind human expertise across the company.
So what exactly is FCM building to create this high-tech yet highly personal future? And how will it change the game for you? How will travel apps benefit? We asked the innovator at HQ, Head of AI Adrian Lopez, how artificial intelligence will change how your travel manager works in the (near) future.
Smarter, faster trip planning
On the frontlines, artificial intelligence may reinvent the booking experience. Imagine a digital assistant that understands your travel programme and policies inside out. The online booking tool would automatically filter flight and hotel options aligned with each trip, saving search time. Predictive algorithms could even highlight the optimal routes and rooms for a trip type. Hyperpersonalisation? This virtual travel assistant will know exactly which boxes you want to be ticked when you travel. Sharp as your most seasoned travel manager but faster than humanly possible.
Next-level customer service and support
Here’s the clever part – AI handles the grunt work, freeing travel managers to focus entirely on customer service. No more hassling with data and reporting, expense reports, policy paperwork or ploughing through 100 flight variants to find the ideal option. Outsource that to robots! FCM travel managers will be able to invest their time and energy in the human touch: building relationships, understanding your needs, and crafting hassle-free trips. Really leaning into their expertise.
Instant expert insights
What if your FCM travel manager could tap decades worth of institutional knowledge from veteran globe-trotting staff anytime they book your trip or answer questions? AI will make it possible by uploading years of hard-earned corporate travel tips into assistant tools. Whether new to the job or readying for retirement, your manager will wield this team of virtual travel experts behind the scenes - able to serve up tailored advice for you on-demand.
Working smarter for you
It all adds up to travel management elevated by AI efficiency yet grounded by human creativity, vision and oh-so-necessary watercooler rapport. With artificial intelligence owning repetitive tasks, your travel pro will be able to focus squarely on the high-value work that makes business travel magical - the personal touches, five-star treatment and refusal to see any trip as just transport from A to B. The future offers smarter workflows to focus on travel's uniquely human elements. We know the best travel management tool will always be human.
The icing on the corporate travel tech cake
All these tasty ingredients add up to a recipe for success. Business trip management is about to enter an era where repetitive tasks happen in the blink of an eye while your FCM travel teams focus on creative service, planning and support. It’s the ultimate collaboration between human ingenuity and computer productivity.
So while the robots crunch numbers behind the curtain, your travel manager will be front-and-centre, free to focus on you. Expect to feel pampered, understood to a T, and ready to conquer the world armed with the perfect trips.
Are you ready to revolutionise your approach to corporate travel management, enhanced by business travel technology? Book a demo, and we’ll take you through the game-changing FCM Platform.