Strategic corporate travel account management
Your travel program deserves momentum and forward thinking. FCM’s account management services drive your corporate travel program’s success.
What collaborative account management means for you
Travel managers waste up to 30% of their time on avoidable planning pitfalls and manual fixes, according to GBTA.
So why settle for a business travel account manager that just keeps the lights on? FCM’s team works with you to develop a program that pushes boundaries, guides supplier negotiations, and keeps your travel policy relevant.
Turning your travel program into a strategic asset
With a consultative approach and focus on a long-term partnership, every interaction is aligned with your business needs and goals.
Trusted by thousands of enterprises worldwide
Why choose FCM Travel’s account management?
Our account management team doesn't just manage. They lead with purpose.
Telling the story of your FCM Platform data
FCM Platform delivers data, reporting and visibility. Sam can help you dig further and understand the bigger corporate travel management story.
Your account manager adds an additional layer - interpreting those insights and translating them into decisions that reduce spend and improve compliance. Expertise and technology, working as one.
Hear from our clients
“True partners, FCM integrates itself into our total program. We stand side by side, willing to experiment, tailor, tweak, and push our program to new heights"
Director of Travel Procurement, Global Pharmaceutical
Maximise your potential with FCM Consulting
Ready to elevate your program further? FCM Consulting delivers strategic expertise beyond day-to-day business travel account management when you need specialist depth.
Your account management, fully connected
Ready to upgrade your travel
account management?
Reach out to the FCM team to discuss how strategic account management can transform your travel program.
Frequently Asked Questions
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How does strategic account management improve my travel program?
Strategic account management turns your travel program from a cost centre into a source of measurable value. Your account manager combines data, dashboards, and expert analysis to uncover savings and improve performance across regions.
You get proactive, consultative support that helps you consolidate policies, drive effective change, standardise processes globally, and secure better supplier rates for flights and accommodation. The result is a program that scales with your business and stays relevant as your needs evolve. We understand not every company has dedicated travel managers, and you need that additional support to save money, save time, and uncover efficiencies for business trips and your wider program.
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Why does proactive account management matter for global travel programs?
Proactive account management matters because global travel programs are complex, and reactive support leaves value on the table. Waiting for problems to surface costs you time, money, and compliance.
Unlike other travel management companies, FCM's consultative approach anticipates issues before they affect your travellers or your budget. For medium to enterprise organisations managing international air and hotel spend across multiple markets, that foresight is the difference between a program that simply functions and one that delivers global consistency, compliance, and savings year after year.
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How does FCM account management support global policy standardisation?
FCM account management helps you consolidate and standardise travel policies across every market you operate in, ensuring consistency and compliance worldwide. Your account manager guides you through policy consolidation, change management, and communication.
This is particularly valuable during periods of transition, such as mergers or rapid growth. FCM has helped organisations bring fragmented regional programs together into a single, globally consistent approach, backed by case studies in consolidation and post-merger integration.
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Is FCM account management suitable for large, multi-market organisations?
Yes, FCM account management is built for medium to enterprise organisations managing travel across multiple regions. With business travel consultants based in over 95 countries and 24/7 support, FCM delivers globally consistent service with local nuance. If you need the travel booking process, approvals processes or improved policy compliance across multiple countries, FCM's account management team can give you the advice, systems and mindset to get there.
Our service model brings consistency, quality, and flexibility to your program, whether you operate in two countries or hundreds. As Toyota Motor North America's Travel and Event Services Manager put it, FCM provides the "consumer grade technology and great customer support" needed to build a program travellers genuinely want to use.
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How do I get started with FCM account management?
To get the benefits of FCM's account management team, you must first sign a contract with FCM for your corporate travel services. Then, we will work with you to understand the biggest challenges in your travel program, and what you want to achieve. This could range from how to better tackle travel expenses, to tracking approvals, needing a smoother way to book travel, or how to access the best deals.
FCM's onboarding and solution design teams build your program to fit your needs from day one, collaborating closely with our proactive, consultative account management.