Meet The Team
FCM Asia Management Team
Our FCM Asia Management Team is comprised of dedicated leaders who are passionate about business travel management, travel technology, and delivering a high level of customer service across the region and beyond.
Managing Director, Asia
Bertrand is the Managing Director for the Flight Centre Travel Group in Asia, after being in the role of General Manager for FCM Asia since 2015. Bertrand started his career in the telecom industry in Europe working for Orange and then moved to the aeronautical giant Airbus to lead the sales and marketing department of their IT division. He held multiple global management roles within Amadeus, an IT leader of the travel industry before joining FCM.
VP of Customer Success, Asia
Vicki has extensive experience in numerous leadership positions in the 14 years she has been with Flight Centre Travel Group. Her knowledge in operations spans across New Zealand, India and SEA. Deeply passionate about customer service and delivering the best travel experience to our customers, Vicki is focused on developing strong operation teams to support our customers’ travel programme.
Chief Financial Officer, Asia
Timothy is the Regional CFO for Asia having started with FCM in January of 2019. Prior to working for FCM he had his own business in the insurance industry. He is new to the industry having spent his entire career in the financial services industry (Insurance) with some of the worlds biggest Risk Management and Insurance companies (Aon, Mitsui Sumitomo, Promina Group and RSA). His career has been varied from holding positions as the CEO of his own company to having led global businesses in roles ranging from COO, CFO, Strategy, Portfolio Management and Innovation.
Senior Director of Account Management, Asia
Scott has over 16 years of experience in the travel industry with diverse roles spanning across wholesale, reservations, travel media and adventure travel before he moved into the corporate travel sector. As Senior Director of Account Management with a solid understanding of multiple markets including Australia, Americas and Asia, Scott will engage with multi-national clients at all levels to deliver corporate travel solutions. The role will see him drive customer satisfaction, growth and retention through the continuous evolution of travel management offerings to add value to clients.
Director of Human Resources, Asia
Overseeing all aspects of human resources management, Anna as HR Director establishes and develops HR teams and infrastructure to effectively support business growth. She leads her team from recruitment and talent management to organisational development, diversity and inclusion, and training and development across FCM Asia’s four equity markets. Anna is also a passionate advocate in developing the role of women employees and leaders in the workplace and currently leads the Womenwise chapter in Asia.
Director of Marketing, Asia
As Director of Marketing for Asia, Henry will spearhead marketing campaigns and initiatives to drive growth across the region including Singapore, Malaysia, Hong Kong, mainland China and Japan. Before coming to Asia, Henry spent six years with Flight Centre Travel Group (FCTG) in the UK and US, accumulating a wealth of experience across diverse roles from customer experience, business development to corporate marketing.
Director of Sales, Asia
James is the Director of Sales for Asia with over 10 years of Business Development expertise across Asia-Pacific. Prior to joining FCM, James accumulated experience in the creation of bespoke travel programmes with numerous multinational clients across diverse industries including banking, investment, legal, telecommunications and fast-moving consumer goods.
Chief Technology Officer, Asia
Terence joined from Travelport in 2012. He played a key role in FCM Asia business expansion by leading the technology transformation to achieve significant improvements in quality of service, cost reduction and IT operational excellence. Terence is responsible for driving business results through technology in workflow automation and streamlining technology product deployment in Asia.
Senior Director, FCM Consulting, Asia
Joanne is an accomplished global procurement, consulting, commercial and account management professional with over 20+ years of experience in the travel, aviation, mining, energy & resources industries. As Head of FCM Consulting, she provides strategic direction and leads our team of experts in managing cross-functional business operations and transformation projects at FCM. Her ability to help organisations achieve greater efficiencies, programme innovations, and solve organisational challenges has brought many companies greater integration across business functions, practices, strategies and governance.
General Manager, China
Calvin is the General Manager for China and is currently responsible for driving the company’s business in the mainland through strategic and digital transformation, as well as increasing growth in managed travel through new wins and implementation of multinational and national businesses. His career to date spanned 14 years in various finance and strategy positions including audit, tax and treasury, financial reporting, planning and analysis, as well as M&A and organisational transformation.
General Manager, Japan
Ken is the General Manager of FCM Japan and is responsible for driving the expansion strategy to accelerate FCM’s growth momentum in the market. With over 20 years of experience in Sony Corporation spanning diverse roles across the globe in multiple markets including Japan, Americas, Europe and Asia-Pacific, he brings a solid understanding of best practices that will be critical to developing strategic local supplier relationships and expanding FCM’s customer base in Japan.