Meet The Team
In Billy’s 20+ years with the company, his colleagues have consistently applauded his collaborative approach that has resulted in tight-knit, hard-working, successful teams who appreciate his leadership. As FCM’s President for the Americas, Billy implements successful operational, account management and BDM team-based structures for the entire region.
Senior Vice President
Joe has 20+ years of travel industry experience and joined FCM in August 2006. A seasoned travel industry executive and an accomplished team leader, Joe oversees key client and partner relations, as well as sales and business development activities and travel technology and operations. Additionally, Joe is a key stakeholder in our global travel management initiative.
FCTG President, Americas
Charlene joined Flight Centre Travel Group (FCTG) during the Boston-based Garber’s Travel Service acquisition by FCM Travel Solutions in 2007. A highly successful business leader, Charlene served as Vice President Sales at FCM before being appointed to President for Corporate Brands USA in 2015, and was appointed President of the Flight Centre Travel Group (FCTG) in January 2020.
Chief Experience Officer, Corporate Americas
John is responsible for ongoing client-facing innovation and digital mobile platforms, and the development of additional tools, technology and thought leadership across all of FCTG’s corporate brands globally. Morhous has been with Flight Centre Travel Group for 13 years.
Alexandra de Vaux
VP of Sales
As a member of the FCTG family for over 10 years, Alex’s knowledge of the business and passion for sales has led her to her current role as the VP of Sales for FCM Travel in North America. Having experience in account management and sales in both the UK and the US, she has deep rooted insight across multiple markets, contributing to a well-rounded understanding of the evolving travel industry.
Director of Account Management
Karly has been in the travel industry for more than 10 years, with a background in both sales and account management. A graduate of Purdue University, Karly studied hospitality and tourism management and has played an integral role in applying strategic, consultative account management practices across the Americas team.
Director of Consulting Services
Ashley has over 15 years of experience working with travelers, suppliers, TMCs, and airlines, including roles in sales, account management and contract analysis. She leads the US division of FCM Consulting, where she creates tools, directs all-encompassing sourcing activities, and drives coordination of consulting services worldwide.
Business Leader, Meetings & Events North America
Kate has been in the corporate events industry for 13 years with experience in sales, account management and event operations. She joined FCM Meetings & Events 8 years ago and has been involved in many of the strategic changes across the Meetings & Events arm of the FCM business. Kate now leads the FCM Meetings & Events department across the USA and Canada.
FCM Global Management Team
Our FCM Management Team is comprised of dedicated leaders who are passionate about business travel management, travel technology, and delivering a high level of customer service across the globe.
Global Managing Director
With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.
Global Sales Director
As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
Global Head of Account Management and Consulting
Jo has over 28 years of experience in the corporate travel industry. Having worked across a broad range of industry sectors throughout her career, Jo has experience in TMC, Airline Sales and Procurement environments. Operating as an independent industry consultant for over 15 years prior to joining FCM as Head of Global Account Management & Consulting, Jo engaged with clients across the globe on a number of interesting and diverse projects delivering strategy, sourcing and change management.
Global Marketing Director
Scott has been in the business travel industry for over 4 years and comes from a string of key marketing positions within the Private Healthcare, International Auctioneers and Charity sectors. Scott is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. Scott will be responsible for ensuring the continued growth and consistency of the FCM brand in all markets that we operate.
Global Implementation Director
To the role of Global Implementation Leader, Shaun brings more than 15 years' experience in the travel industry with extensive experience across product, change management and in leadership roles. After nearly ten years with Flight Centre Travel Group in Australia, Shaun relocated to Singapore in 2012 and became Regional Operations Director for Flight Centre Corporate, leading exponential growth for the region including opening FCM Malaysia. Shaun, now based in New York, USA, is responsible for leading FCM's global implementation and onboarding strategy.