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FCM Travel today announced the creation of a new Chief Customer Officer role, appointing Jo Lloyd to the position, as it continues to strengthen how it delivers seamless, consistent service to global enterprise clients across regions.

FCM Travel, the flagship large market business travel division of Flight Centre Travel Group, today announced the appointment of Michael Hook as General Manager of FCM Canada. In his new leadership role, Hook will oversee FCM’s Canadian operations, a strategic growth market for the company.

FCM Travel today announced its new AI-powered conversational booking feature which will allow travelers to simply describe what they need and receive options shaped by their policy, profile, past trips, loyalty status and preferred routes, dramatically cutting the time it takes to book.

Introducing in-house creative and brand experience to the organization’s core service portfolio, setting the new standard for the UK meetings and events sector.

FCM Travel's Emerging Markets Report identifies the fastest-growing secondary U.S. cities for business travel, revealing new opportunities beyond traditional corporate hubs. Based on corporate flight booking data and expert market insights, the report helps organizations optimize corporate travel programs by identifying strategic destinations that offer strong connectivity and long-term business value.

FCM Travel has re-signed global design and consultancy organization Arcadis to an industry-defining 10-year contract. The agreement represents a significant long-term commitment in the travel management sector and solidifies a partnership built on shared innovation and trust.

Discover data-backed strategies to upgrade your corporate hotel program, boost policy compliance, and meet the evolving needs of your business travelers.

Three industry leaders – Blockskye, FCM, and KAYAK for Business –today announced a first-of-its-kind global partnership designed to eliminate the trade-offs enterprise buyers have long faced between user experience, data-and-payment friction, and global service reach. The companies will soon launch an integrated, end-to-end solution that brings together seamless booking capabilities and payment innovation into a single, globally scalable product for the world’s largest and high-performing organizations.

Business travel is not in decline – it is evolving. New data from FCM Consulting's inaugural hotel-focused research report suggests the shift may be more commercially significant than many organisations have yet recognised.

FCM Travel today announced that Sam – already known to customers as the company’s AI travel companion - has been fundamentally reimagined. What goes live across more than 90 countries in June is not just an upgrade.

FCM Consulting launches the Travel Impact Index to help organizations evaluate and communicate the true business value of their managed travel programs.

FCM Meetings & Events (FCM M&E), a flagship division of FCM Travel, released its 2026 Global Trends Report, providing a comprehensive analysis of the key trends shaping the meetings and events industry today, and in the years ahead.