Transforma los viajes corporativos con la implementación de la IA
En un programa de viajes corporativos, la IA debe aportar valor y generar los resultados adecuados para tu empresa y sus objetivos.
Por eso, en FCM no nos limitamos a añadir la IA en nuestra plataforma de business travel. La implementamos desde cero, situando al agente IA en el centro de todo. Cada reserva, cada decisión sobre la política de viajes, cada análisis, cada interacción con el viajero: todo está diseñado para la gestión de viajes de empresa.
El resultado es la inteligencia de FCM: un ecosistema de inteligencia propio y Sam, un asistente virtual digital.
Importancia acerca de cómo se integra la IA
La mayor parte de la IA que se implementa en las plataformas de gestión de viajes es fachada: una interfaz de chat superpuesta a un sistema heredado o una herramienta de terceros integrada para la demo. Cuando los datos subyacentes están aislados en silos y la IA no tiene respaldo, el riesgo es real: información errónea, una aplicación de las políticas de viajes incogerente que genera responsabilidad legal en lugar de reducirla.
FCM es dueña de toda su infraestructura de IA. De principio a fin.
Esto se traduce en más control para ti: una base de datos conectada, nuestra propia hoja de ruta de desarrollo y pautas de actuación estructuradas que guían a Sam por flujos de trabajo verificados, en lugar de dejar que improvise.
Tus viajeros obtienen respuestas precisas y coherentes.
Tu programa de viajes cuenta con una IA que se comporta tal y como esperabas.
Meet Sam - your digital travel assistant
Sam is available across technology, our travel consultants, and your own work tools. Sam makes it 2.4x faster to complete a travel-related task vs sourcing an answer manually.
Transforming travel reporting into proactive insights
From interactive dashboards to proactive, predictive analytics, in the tools you use every day.
With FCM Platform, Proactive Analytics and MCP, you get tailor-made reporting and analytics for modern travel programme goals: cost control optimisation, traveller wellness, sustainability and more.
Bring FCM's intelligence and AI capabilities into work tools
Model Context Protocol (MCP) changes where your travel tasks, like booking and reporting, live.
Instead of logging into another platform, MCP brings FCM's intelligence, Sam's capabilities and other tasks straight into the tools you already work in, such as Copilot, Claude, Teams, Slack, and ChatGPT.
Data security and privacy compliance
Sam is built on an enterprise-grade security framework. Your programme data is never used to train shared AI models, and all data handling complies with GDPR, regional privacy regulations, and enterprise information security standards.
Role-based access controls ensure that travellers, bookers, and managers only see what is appropriate to their role. FCM undergoes regular independent security audits, and our data architecture is designed so that your data remains yours; fully isolated, fully protected.
A platform built for
the long term
Selecting a TMC is a strategic decision. The question isn’t just whether a provider can manage your travel today - it’s whether their technology puts you in a stronger position in three or five years.
FCM’s AI is not dependent on third-party vendors whose roadmaps you cannot control. Sam is configurable to your specific programme; how it enforces policy, what thresholds trigger alerts, how booking authority is structured. And because we own the platform, we can move fast as the technology evolves.
Productivity gains. Cost visibility.
Traveller satisfaction. Proactiveness in disruptions. Confidence.
This is what AI in travel management should deliver.
And this is what FCM has built.
Discover how FCM’s approach to travel management AI can transform your travel programme.
Book a demo today.
Frequently asked questions about FCM's AI capabilities
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How does Sam compare to other AI travel management platforms?
Sam is unique in travel management in that it has enterprise-grade reliability, is built for all personas and goes beyond your typical chatbot support automation. Sam’s knowledge is unique because it feeds from FCM’s intelligence that sits underneath all our travel services – not just our technology. Our travel consultants and account managers also benefit from Sam’s flows.
Here’s how Sam benefits all personas:
- For travel arrangers and travellers: Search, book and change all through a chat with Sam. No repeating themselves if it moves to a travel consultant; they’ll have the full context.
- For travel managers: Feel confident your colleagues have responses built around your guardrails and policy, and get quick reporting or duty of care information by chatting to Sam.
- For procurement and finance: Drive efficiency and smoother travel booking processes that are compliant to policy and keep data secure.
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What makes FCM different from traditional TMCs using third-party AI?
Sam is built in-house by the FCM team, using commercial models like Anthropic and OpenAI. It means that we control the roadmap and outputs that Sam delivers. Most importantly, data secured in FCM’s own environments, and are not used to train public AI.
By owning our AI, it also helps clients personalise Sam’s outputs – with playbooks that understand their travel policy and building on traveller preferences. Sam will only reply with answers relevant to a clients’ programme.
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When should a company choose an AI-native TMC over a legacy provider?
FCM encourages travel managers and procurement teams to embrace the future of travel management, and AI-driven tools and travel services is part of that. AI isn’t even the future; it’s already embedded into many workplaces. Companies that choose an AI-native TMC will find services more efficient, connected and generally a better traveller experience.
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How is Sam trained and continuously improved?
FCM’s intelligence and Sam has five knowledge layers which it continously learns from:
- General knowledge from apps like Google Maps, Google Places, AccuWeather
- Specialised travel knowledge from providers like Cirium, Flightstats.com, Timeshifter and Holiday Extras
- FCM product information
- Company data and travel policies via customised playbooks
- Traveller profiles
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What cost savings can organisations expect from Sam?
FCM’s intelligence feeds from your company’s data and travel policies as well as traveller profiles.
Because that data is embedded across everything FCM does – from FCM Platform and our digital assistant Sam to our travel consultant and account managers’ backend systems, it means that our AI only makes suggestions that benefits your travel programme’s cost optimisation and savings tactics.
Some examples:
- Use FCM Proactive Analytics to detect anomalies in your travel data that get sent straight to your inbox.
- When travellers and arrangers start a conversation with Sam to book a trip, it’ll serve up three personalised options based on company policy and the traveller profile.
- Your account manager has access to the same data as you, and additional AI-driven workflows that speed up recommendations and future travel management strategy.
Sam also comes with time savings – with travel tasks 2.4x faster to complete vs a manual way of working. 81% of enquiries are resolved by Sam, meaning your team can focus on other more important parts of their job. And with an 88% thumbs up rating for Sam's responses, you can trust it's delivering accurate and helpful information.